Refund policy

This policy applies to orders placed on this store, which is operated by Pinballs Store Technologies LLC.

Change of mind: 15-day returns

If a board isn't right for you, you can return it within 15 days of delivery.

• We refund the price of the board minus a $50 restocking fee.
• Return shipping is at your expense. We recommend a tracked service, as we can't refund a parcel that doesn't reach us.
• The board must come back complete, undamaged and in working order, in suitable protective packaging.
• Original shipping charges are not refunded.

Faulty boards: 6-month limited warranty

Every board is covered by a 6-month limited warranty (parts and labor) against any failure not caused by misuse, incorrect installation or modification. A faulty board is never charged the restocking fee: we repair or replace it at no cost to you.

Before sending anything back, please contact us. Many problems turn out to be a setting, a connector or a wiring issue on the machine, and our free technical support can often sort it out without a return.

How to start a return

Email contact@pinballs.store with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send a board back without contacting us first.

Refunds

Once we've received and inspected the board, we'll email you to confirm and issue the refund to your original payment method. Your bank or card issuer may take a few business days to post it.

Questions

Write to us at contact@pinballs.store — we're happy to help before and after your purchase.